qualia Resort Entrance to Long Pavilion with Tables and Whitsundays Views

Pre-arrival Information

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Pre-Book Activities in Advance

Pre-booking is required for dining, spa treatments, golf and other tours and activities.

For pre-bookings and information on the complete range of experiences on offer, or to tailor a customised itinerary, please email guestservices@qualia.com.au or phone 07 4948 9222.

qualia Pebble Beach with sun lounges under umbrellas on the sand and views of the Whitsundays

Before You Arrive

A reminder before you travel to please review the following important pre-arrival information, correct as at May 2024. 


If you have any questions about your booking or the below information, please call the qualia luxury specialists on 1300 007 333 who will be happy to assist you.

Pebble Beach Works

Some restoration works will be taking place at Pebble Beach from 14 May - 16 May 2024. The beach will be closed on the 14th and some sections will be unavailable for guest use on the 15th and 16th. There will be intermittent minimal noise between 10.00am and 4.00pm. The pool will remain open and all other facilities will operate as usual.

Restaurants and Experiences Availability

Restaurants, tours and activities are in high demand, so it is very important to plan and book ahead to avoid disappointment.

Restaurants

  • Long Pavilion is open daily for breakfast from 6.30am to 10.30am and dinner from 6.00pm to late
  • Pebble Beach is open for lunch from 11.30am to 3.30pm daily and dinner from 6.00pm to late Tuesday - Saturday
  • qualia In-Pavilion Dining is available daily for breakfast from 6.30am to 10.30am, lunch from 11.30am to 3.30pm and dinner from 6.00pm to 10.00pm

To ensure a table at your preferred time, we encourage all guests to make lunch and dinner reservations. To make a reservation, please email guestservices@qualia.com.au or phone 07 4948 9222.

Experiences

  • Pebble Beach Sports is open daily, with the full range of watercraft available
  • qualia’s signature Sunset Cruise operates Monday, Wednesday and Friday with a maximum capacity of 12 people
  • qualia’s signature food and wine experience, ‘Talk and Taste’, is offered on different days of the week and changes weekly. The new ‘Conversations with the Sommelier’ are unscheduled private sessions, with bookings subject to availability
  • Hamilton Island Golf Club is open daily
  • Spa qualia is open 9.00am to 6.00pm Monday – Saturday and 10.00am to 5.00pm Sunday
  • Great Barrier Reef and Whitehaven Beach tours and scenic flights operate on different days of the week and are weather dependent
  • Snorkelling and boating tours operate on different days of the week and are weather dependent

For more information on the complete range of experiences on offer, operating times and days or to tailor a customised itinerary, please email guestservices@qualia.com.au or phone 07 4948 9222.

Cashless Payments and Debit and Credit Card Surcharges

Hamilton Island, including qualia, is a cashless environment, and we are unable to accept cash at any of our outlets. Cash deposits and withdrawals can be made using the Bank@Post service at the Australia Post office on Front Street, where cash can also be exchanged for pre-paid or top-up Mastercards. A 1.25% surcharge applies for all ‘credit’ and ‘tap and go’ transactions made on the island via credit or debit card. Payments can be made fee free via EFTPOS by inserting your card and selecting a cheque and/or savings account at the terminal.

Travel Insurance

qualia strongly recommends you take out Travel Insurance before travelling. The qualia luxury specialists can help you to organise an online quote with Cover-More.

Stay Well

Your well-being and safety are of utmost importance to us during your stay on Hamilton Island. We have a number of Stay Well measures to ensure a safe and secure environment for our guests, employees and the local community.

  • Allied Health Facility: Hamilton Island is equipped with an Allied Health facility, which provides a range of health support services. For more information about the health services provided please click here.
  • Hamilton Island Pharmacy: The Hamilton Island Pharmacy is open from 8.30am – 6.00pm daily, catering to all your pharmacy needs. You can view the pharmacy website here
  • Ambulance: The Queensland Ambulance Service operates on Hamilton island. In case of a medical emergency, please dial ‘000’.
  • Sun Safety and Hydration: The Australian sun can be extremely harsh. We strongly advise practicing sun safety and staying well-hydrated during your visit to Hamilton Island. For additional information on health and well-being provided by Queensland Health, please click here.