Terms relating to COVID-19 illness and travel restrictions
Standard Deposit Policy
Final Payment Policy (excludes Festive Season)
Standard Cancellation Policy (excludes Festive Season bookings)
Festive Season Deposit Policy (bookings incorporating 21 December 2021 – 8 January 2022 inclusive)
Festive Season Final Payment Policy (bookings incorporating 21 December 2021 – 8 January 2022 inclusive)
Festive Season Cancellation Policy (bookings incorporating 21 December 2021 – 8 January 2022 inclusive)
Flight Bookings, Cancellations and Changes
Please call our Luxury Reservations team on 1300 780 959 (+61 2 9433 0444) to discuss your booking, particularly if you are drawing near to your Final Balance Payment deadline.
*In the event of any discrepancy between booking conditions listed on any other page of the qualia website or qualia booking engine, and these Booking Conditions, the terms of these Booking Conditions will apply.
General Booking Rules
A minimum 2 night stay applies for all reservations year round at qualia. A minimum 3 night stay applies for all reservations during Festive periods. See below for further Festive Season minimum stay restrictions.
Festive Season minimum stay
A three (3) night minimum stay applies to all Pavilion bookings incorporating Festive Season (21 December 2021 - 8 January 2022).
For qualia Classic bookings incorporating the night of 31 Dec
A supplement fee of $195 per person is applicable which includes dinner at qualia.
All prices are quoted in AUD and include 10% GST. Credit card surcharges do not apply.
All qualia Pavilions cater to a maximum two (2) adults per Pavilion, excluding The Beach House. All rates are based on two (2) adults per Pavilion.
qualia caters for guests 16 years and over only.
Check-in time is 2pm Check-out time is 11am. Arrival and departure details are required at the time of booking and prior to your arrival.
If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your qualia experience straight away.
qualia reservations recommends travel insurance to cover cancellations, travel delays and all other unforeseen incidents and accidents
20 – 29 August 2021 inclusive and 19 - 28 August 2022 inclusive (Hamilton Island Race Week)
Velocity Points are only earnt only on bookings made directly with qualia (conditions apply).
qualia room nights cannot be purchased for the purpose of third party promotions and prizing.