Important: In the event of any discrepancy between booking conditions listed on any other page of the Hamilton Island websites or booking engines, and these Booking Conditions, the terms of these Booking Conditions will apply.
If you have booked direct with Hamilton Island, and you become unwell with COVID-19 or you are required to isolate as a close contact within 7 days prior to your arrival date, we will change your dates with no penalty right up until your arrival date. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.
If you need to change your travel dates for the above reasons, please call our Reservations team on 137 333 between 8.30am - 5.00pm Monday - Fridays or 9.00am – 3.00pm Saturdays. Please note: For Holiday Homes, any change to travel dates must be for the same property. Please note that written documentation of illness will need to be provided as evidence.
If you have booked a holiday direct with Hamilton Island, and your travel is impacted by an interstate Queensland border closure or intrastate travel restrictions, please see the below for our terms and conditions related to your travel. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.
Please check Queensland Health and your own State Health website to be certain of what Travel Restrictions apply to you.
If you need to change your travel dates due to illness or border restrictions, you can do so without penalty. You have two options:
Please note, that whilst no penalty applies to change your booking, if your new travel dates fall into a new yearly rate period (rate periods renew 1 April every year), the overall price of your booking may increase according to the new room rates in that period.
The terms and conditions outlined below apply when booking a qualia Standard or Festive Season rate direct with Hamilton Island Holidays. There are other special rates and packages that have different terms based on specific travel dates and varying conditions, that are not outlined below. At the time of booking, you will be required to read, understand and accept the terms and conditions specific to your rate or package before it is confirmed and prior to payment. These terms and conditions will be presented to you via our direct booking channels including the Hamilton Island website and online booking engine, via email or over the phone with a Hamilton Island Reservation Specialist. For terms and conditions for existing bookings, please refer to the most up to date copy of your confirmation email. For more information, please call Hamilton Island Reservations on 137 333.
*These Booking Conditions are specific to your Festive Season booking. In the event of any discrepancy between these Booking Conditions and any other booking conditions listed on our Hamilton Island website, the terms of these Booking Conditions will apply.
General Booking Rules
These are the general terms that apply to most qualia reservations. Every now and then a variation to these may be applicable to special qualia packages or offers. We recommend that you always check the Pavilion Room or Package inclusions on your Booking Confirmation email to be certain of any specific details that apply to your unique booking.
qualia room nights cannot be purchased for the purpose of third party promotions and prizing.
Arrival and departure details are required at the time of booking and prior to your arrival. Please email us on firstname.lastname@example.org with your flight or ferry arrival details. This ensures that our qualia Guest Services team will be there to greet you upon your arrival for your private transfer to qualia.
All qualia Pavilions cater to a maximum of two (2) adults per Pavilion, excluding The Beach House. The Beach House caters to a maximum of four (4) adults. All rates are based on two (2) adults per Pavilion, otherwise referred to as twin share.
qualia caters exclusively to guests 16 years and over.
However, all guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian who has parental rights and responsibilities for the under 18 year old guest. If a guest is found to be a person under the age of 18 and is not accompanied by a responsible adult, Hamilton Island Enterprises Limited (HIE) may cancel the guest's booking and ask them to leave the island immediately, with the full booking amount being forfeited to HIE under this condition.
Pavilion rates increase from 1 April 2022.
Pavilion rates are based on twin share (two adults) and subject to availability. All prices are quoted in AUD and include 10% GST.
A minimum two (2) night stay applies for all reservations year round at qualia, with the exception of Festive Season which requires a minimum three (3) night stay.
A minimum three (3) night stay applies to all Pavilion bookings incorporating Festive Season (21 December 2022 - 7 January 2023).
An additional fee of $195 per person is applicable which includes New Year’s Eve dinner at qualia.
All prices are quoted in AUD and include 10% GST. Credit card surcharges do not apply.
Check-in time is 2.00pm
Check-out time is 11.00am
If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your qualia experience straight away.
f your flights have been booked and paid for directly with the Hamilton Island Holidays, your flight itinerary and e-tickets will be attached to your first confirmation email. It is important that you check your flight itinerary details and spelling of all passenger names as soon as you receive your e-tickets. If any information is incorrect please email us as soon as possible on email@example.com.
Please print your e-tickets and put them in a safe place, ready to take with you to the airport. You may be required to present this document upon check-in and airport security checks. Should you misplace your tickets, please email firstname.lastname@example.org and request new copies.
Flights purchased are subject to the terms and conditions of the airline, including applicable fees and surcharges for any amendments or cancellations. If you need to make any changes to your flights, please email us as soon as possible on email@example.com.
Velocity Points are earned on direct bookings only with qualia (conditions apply, please visit https://www.qualia.com.au/velocity-frequent-flyer/).
A blackout period is a temporary interval during which access to room availability is limited or denied. For qualia, there is only one blackout period which covers Hamilton Island Race Week which is 20 – 29 August 2021 inclusive and 19 - 28 August 2022 inclusive.
Each qualia Pavilion includes an electric golf buggy for the duration of your stay.
These are the general terms and conditions for buggies:
Queensland Department of Transport and Main Roads have set out the following condition for use for all buggies operating on Hamilton Island:
We recommend purchasing travel insurance to cover cancellations, travel delays and other unforeseen incidents and accidents.