If you have booked a holiday direct with Hamilton Island Holidays, and your travel is impacted by an interstate Queensland border closure or intrastate travel restrictions, please see the below for our terms and conditions related to your travel. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.
If you live interstate:
If you live in Queensland:
For anyone travelling to Hamilton Island:
*In the event of any discrepancy between booking conditions listed on any other page of the qualia website or qualia booking engine, and these Booking Conditions, the terms of these Booking Conditions will apply.
General Booking Rules
These are the general terms that apply to most qualia reservations. Every now and then a variation to these may be applicable to special qualia packages or offers. We recommend that you always check the Pavilion Room or Package inclusions on your Booking Confirmation email to be certain of any specific details that apply to your unique booking.
qualia room nights cannot be purchased for the purpose of third party promotions and prizing.
Arrival and departure details are required at the time of booking and prior to your arrival. Please email us on email@example.com with your flight or ferry arrival details. This ensures that our qualia Guest Services team will be there to greet you upon your arrival for your private transfer to qualia.
All qualia Pavilions cater to a maximum of two (2) adults per Pavilion, excluding The Beach House. The Beach House caters to a maximum of four (4) adults. All rates are based on two (2) adults per Pavilion, otherwise referred to as twin share.
qualia caters exclusively to guests 16 years and over.
However, all guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian who has parental rights and responsibilities for the under 18 year old guest. If a guest is found to be a person under the age of 18 and is not accompanied by a responsible adult, Hamilton Island Enterprises Limited (HIE) may cancel the guest's booking and ask them to leave the island immediately, with the full booking amount being forfeited to HIE under this condition.
Pavilion rates increase from 1 April 2022.
Pavilion rates are based on twin share (two adults) and subject to availability. All prices are quoted in AUD and include 10% GST.
A minimum two (2) night stay applies for all reservations year round at qualia, with the exception of Festive Season which requires a minimum three (3) nightstay.
A minimum three (3) night stay applies to all Pavilion bookings incorporating Festive Season (21 December 2021 - 8 January 2022).
An additional fee of $195 per person is applicable which includes New Year’s Eve dinner at qualia.
All prices are quoted in AUD and include 10% GST. Credit card surcharges do not apply.
Check-in time is 2.00pm
Check-out time is 11.00am
If you are arriving prior to 2pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your qualia experience straight away.
f your flights have been booked and paid for directly with the Hamilton Island Holidays, your flight itinerary and e-tickets will be attached to your first confirmation email. It is important that you check your flight itinerary details and spelling of all passenger names as soon as you receive your e-tickets. If any information is incorrect please email us as soon as possible on firstname.lastname@example.org.
Please print your e-tickets and put them in a safe place, ready to take with you to the airport. You may be required to present this document upon check-in and airport security checks. Should you misplace your tickets, please email email@example.com and request new copies.
Flights purchased are subject to the terms and conditions of the airline, including applicable fees and surcharges for any amendments or cancellations. If you need to make any changes to your flights, please email us as soon as possible on firstname.lastname@example.org.
Velocity Points are earned on direct bookings only with qualia (conditions apply, please visit https://www.qualia.com.au/velocity-frequent-flyer/).
A blackout period is a temporary interval during which access to room availability is limited or denied. For qualia, there is only one blackout period which covers Hamilton Island Race Week which is 20 – 29 August 2021 inclusive and 19 - 28 August 2022 inclusive.
Each qualia Pavilion includes an electric golf buggy for the duration of your stay.
These are the general terms and conditions for buggies:
Queensland Department of Transport and Main Roads have set out the following condition for use for all buggies operating on Hamilton Island:
We recommend purchasing travel insurance to cover cancellations, travel delays and other unforeseen incidents and accidents.