Beach House, Hamilton Island - Australian Luxury

Classic Rate (breakfast only) Inclusions

A la carte breakfast daily at the Long Pavilion restaurant, qualia
All non-alcoholic beverages at qualia - including soft drinks, juices, waters, tea and coffee (does not include blended beverages)
Welcome amenity upon arrival consisting of fine local and international foods and beverages, hand selected by our qualia Executive Chef, and replenished daily
Fully stocked bar, including a selection of international spirits, Australian wine and other alcoholic beverages, refreshed daily
Use of an electric golf buggy for the duration of your stay (drivers licence required)
24-hour chauffeur service around Hamilton Island
24-hour direct access to qualia's dedicated Concierge Team
VIP return Hamilton Island airport/marina transfers
Use of non-motorised watercraft
Use of the qualia gym, spa, sauna and access to tennis court hire
Eligible for Velocity Points when qualia accommodation booked direct*

Gourmet Rate (dinner and breakfast) Inclusions

A la carte breakfast and dinner daily at the Long Pavilion and Pebble Beach restaurants, qualia
All non-alcoholic beverages at qualia - including soft drinks, juices, waters, tea and coffee (does not include blended beverages)
Pantry stocked with a range of fine local and international foods and beverages, refreshed daily
Fully stocked bar, including a selection of international spirits, Australian wine and other alcoholic beverages, refreshed daily
Use of an electric golf buggy for the duration of your stay (drivers licence required)
24-hour chauffeur service around Hamilton Island
24-hour direct access to qualia's dedicated Concierge Team
VIP return Hamilton Island airport/marina transfers
Use of non-motorised watercraft
Use of the qualia gym, spa, sauna and access to tennis court hire
Eligible for Velocity Points when qualia accommodation booked direct*

Rates: for travel from 1 April 2022 to 31 March 2023

	1 Apr - 20 Dec 2022 and 8 Jan - 31 Mar 2023
	2+ Nights
Classic Rate	$5,940* per night
Gourmet Rate	$6,920* per night

	21 Dec 2022 - 7 Jan 2023
	3+ Nights
Classic Rate	$7,480^ per night
Gourmet Rate	$8,460^ per night

	1 Apr - 20 Dec 2022 and 8 Jan - 31 Mar 2023	21 Dec 2022 - 7 Jan 2023
	2+ Nights	3+ Nights
Classic Rate	$5,940* per night	$7,480^ per night
Gourmet Rate	$6,920* per night	$8,460^ per night

Click here for terms and conditions

Rates

*A minimum 2 night stay applies to these rates. Rates are per pavilion, twin share.

^A minimum 3 night stay applies to festive season rates. Rates are per pavilion, twin share. Bookings incorporating the night of 31 December will include an a la carte dinner at qualia.

Room rates are also available for travel from 1 April 2023 onwards. To book please click the book button to see applicable rates for your travel dates or call 1300 780 959 to speak with a qualia reservations specialist.

Subject to availability. All prices are quoted in AUD and include 10% GST. All rates are based on two (2) adults per pavilion. Single rates also available, for Gourmet package only. Not available in conjunction with other special offers or discounts. Not valid for conference or group bookings. Credit card surcharges do not apply.

Standard Deposit(excludes Festive Season)

A deposit equivalent to 20% of the total booking value is required at time of booking
This deposit is refundable up until 14 days prior to arrival date
Full payment is required at the time of booking if travel is within 7 days of arrival date

Standard Final Balance(excludes Festive Season)

The final balance payment of your accommodation is required no later than 7 days prior to arrival date
Final balance payments are automatically processed on the nominated credit card provided at the time of booking
Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
To pre-pay your final balance via an alternative method, please contact our Luxury Specialists on 1300 780 959 (+61 2 9433 0444)

Standard Cancellation and Amendments(excludes Festive Season)

Cancellations and amendments received outside 14 days of arrival date will not incur a cancellation fee
Cancellations and amendments received within 14-8 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to our Luxury Specialists on reservations@qualia.com.au
- Alternatively, if you have booked online via our website and have not yet reached your cancellation deadline, you may cancel online here.
- If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking

Festive Season Deposit(bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive)

A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
Full payment is required at the time of booking if booked after 31 October*

Festive Season Final Balance(bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive)

The final balance payment of your accommodation is required by 31 October*
The final balance payment will be automatically processed on 31 October* on the nominated credit card provided at the time of booking
Final balance payments not received by 31 October may result in cancellation of the reservation
To pre-pay your final payment via an alternative method, please contact our Luxury Reservations team on 1300 780 959 (+61 2 9433 0444)

Festive Season Cancellation and Amendments(bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive)

Cancellations and amendments received on or prior to 31 October* will be subject to a cancellation fee of 20% of the total booking value
Cancellations and amendments received from 1 November* onwards will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’
Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to our Luxury Reservations team on reservations@qualia.com.au
If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking

*These Booking Conditions are specific to your Festive Season booking. In the event of any discrepancy between these Booking Conditions and any other booking conditions listed on our Hamilton Island website, the terms of these Booking Conditions will apply.

COVID-19 Booking Conditions

Flexible Booking Policy in the event of COVID-19 illness
If you have booked direct with Hamilton Island, and you become unwell with COVID-19 within 7 days prior to your arrival date, we will change your dates with no penalty right up until your arrival date. If you have booked through a travel agent, online travel agent such as Expedia or independent accommodation provider you will need to get in contact with them directly as they may have different terms and conditions.

If you need to change your travel dates for the above reasons, please call our Reservations team on 137 333 between 8.30am - 5.00pm Monday - Fridays or 9.00am – 3.00pm Saturdays. Please note: For Holiday Homes, any change to travel dates must be for the same property. Please note that written documentation of illness will need to be provided as evidence.

Reservations held in credit
If you need to change your travel dates due to illness or border restrictions, you can do so without penalty. You have two options:

If you know the exact dates you’d like to book, we can reserve those dates at time of rebooking (subject to availability)
If you don’t know the exact dates you’d like to rebook, we can hold your deposit for up to 12 months for Hamilton Island Holiday Homes (dates can be changed for the same property only) or for up to three years for any of our Hamilton Island Hotels.

Please note, that whilst no penalty applies to change your booking, the price of your amended dates will be quoted on the best available rates when you secure your new reservation dates.

General Terms

Please read these terms and conditions carefully.
All bookings made with Hamilton Island Holidays are subject to these terms and conditions and by making a booking (paying your deposit) you are accepting these Terms and Conditions on behalf of yourself and all persons who will be staying in the accommodation.
Bookings may be subject to additional terms and conditions which are specific to unique packages. Every now and then a variation to these may be applicable to special packages or offers.booked. These terms and conditions may relate to items such as payments, deposits and cancellations and you should confirm the exact conditions before booking.
Once you have made your booking, make sure to check the Room or Package inclusions on your Booking Confirmation email to be certain of the specific details that apply to your unique booking.
Hamilton Island reserves the right to modify or supplement at any time all or part of these Terms and Conditions. In this case a new version of the General Terms and Conditions will be available on the site with the effective date. Guests are advised to regularly consult the General Terms and Conditions to be aware of any changes.

Hamilton Island minimum age requirement
All persons under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian who has parental rights and responsibilities for the under 18 year old person. If a person is found to be under the age of 18 and is not accompanied by a responsible adult, Hamilton Island Enterprises Limited (HIE) may cancel the person’s booking and ask them to leave the island immediately, with the full booking amount being forfeited to HIE under this condition.

Arrival details
For any persons arriving to stay overnight on Hamilton Island, we need your Arrival Details as soon as you have them so that we can do our best to have your room ready on time. We will email you closer to your holiday to obtain these details or you can email us on vacations@hamiltonisland.com.au.

Check-in / Check-out
Check-in is 2.00pm. Check-out is 10.00am.
We recommend you pack a change of clothes, swimmers, book, sunscreen and sunglasses in your hand luggage so that you can enjoy some pool or beach-time while you wait for your room to be ready.

Flight bookings with Hamilton Island Holidays
If your flights have been booked and paid for directly with the Hamilton Island Holidays, your flight itinerary and e-tickets will be attached to your first confirmation email. It is important that you check your flight itinerary details and spelling of all passenger names as soon as you receive your e-tickets. If any information is incorrect please email us as soon as possible on flights@hamiltonisland.com.au .

Flight e-tickets
Please print your e-tickets and put them in a safe place, ready to take with you to the airport. You may be required to present this document upon check-in and airport security checks. Should you misplace your tickets, please email flights@hamiltonisland.com.au and request new copies.

Flight cancellations and changes
Flights purchased are subject to the terms and conditions of the airline, including applicable fees and surcharges for any amendments or cancellations. If you need to make any changes to your flights, please email us as soon as possible on flights@hamiltonisland.com.au .

If you have booked flights directly with the airline you will need to contact them for any amendments or cancellations.

Virgin Australia Velocity Points
Virgin Australia Velocity Points are valid for some hotel accommodation bookings and only when booking directly with Hamilton Island Holidays – these conditions apply www.hamiltonisland.com.au/velocity-partnership/terms.

Regional Local Packages
If you have booked our Regional Locals Package including return ferry transfers, please refer to the information below.

Two return ferry transfers from Port of Airlie with Cruise Whitsundays are included in the package
If your booking is for two or more adults, all adult ferry transfers are included in the total package rate (ie. extra charges for the additional adult ferry transfers are included in your total package price)
If your booking is for one adult and one child, the ferry transfer for one child is included as part of your package
If your booking is for one adult and two children, you will be required to purchase an additional ferry transfer for the second child (or any additional children). Children 12 years and under stay and eat free on Hamilton Island, however Cruise Whitsundays operates privately and therefore only two ferry tickets are included in this package
To purchase additional tickets or to view the ferry timetable, please visit www.cruisewhitsundays.com.au.

Third party promotions and prizing
Hamilton Island room nights cannot be purchased for the purpose of third party promotions and prizing.

Travel Insurance
We recommend purchasing travel insurance to cover cancellations, travel delays and other unforeseen incidents and accidents. We encourage you to read the insurance terms and conditions to ensure you’re covered for your planned travel.

Security Deposits

You must provide a credit card for pre-authorisation or imprint when you check-in.
This authorisation may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning.
The pre-authorisation process validates your credit card, and protects both the cardholder and merchant from increasing fraud incidents.
The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.
Once a pre-authorisation has been made, HIE cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction imposed by the card issuer, and cannot be negotiated.
Where a credit card is not available a minimum $200.00 cash deposit will be required on check-in. (The actual amount required may be higher at some Participating Properties)

Third Party Products and Services

Third party products or services, eg. airfares, are sometimes sold together with accommodation provided by HIE. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement HIE has in facilitating your booking with the third party is as the third party's agent. HIE is in no way the supplier of the products and services and to the extent permitted by law HIE is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party
All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties
HIE does not warrant the accuracy of any information, statements or representations made by third parties.

Promotional Misprints
Hamilton Island Enterprises Limited (HIE) endeavours to ensure that all prices listed on their website are accurate and up-to-date. If we discover an error in the price of any offer you have booked, we will inform you as soon as possible and give you the option of cancelling it, or reconfirming the booking at the correct price (in the case of a price error). If we are unable to contact you, the booking will be treated as cancelled and if you have already paid you will receive a full refund.

Release, indemnity and proportionate liability

To the extent permitted by the law, you agree to release, indemnify and hold harmless, HIE and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Participating Property except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgement or loss arose out of, was caused by, attributable to or resulted from HIE's negligence, wrongful act/omission or breach of these terms and conditions.
To the extent permitted by law the aggregate of HIE's liability to you is limited to an amount not exceeding the amount paid by you for your booking.
Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.

Consumer Law

To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on HIE are excluded under these Terms and Conditions
Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits HIE to limit its liability, then HIE's liability is limited to:
In the case of services, supplying the services again or payment of the cost of having the services supplied again; and
In the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.

Events Beyond Control

HIE is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule
All travel documents, observance of laws and government regulations are your responsibility.

Use of Information

You consent and authorise HIE to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking
You consent to information which you have provided to HIE as part of your booking being used by HIE, any of their related bodies corporate for the purpose of informing you about offers and promotions which relate HIE, HIE's related bodies corporate
HIE will not provide or disclose any information you have provided to HIE or the relevant Participating Property to any person other than a related body corporate without your prior written consent
Upon request by you and to the extent permitted or required by law, HIE will provide you with access to and/or the ability to correct your personal information however only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking
For more information, please refer to the Privacy Policy on our Website.

General

The Terms and Conditions are governed by and will be construed in accordance with the laws of the State of Queensland, Australia
If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

Maps and Images

Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided
Destination shots may have been supplied to HIE by third parties and HIE does not guarantee the accuracy of any destination shots
Photos and floor plans are indicative only. Actual rooms occupied may vary in decor and inclusions from those shown.

Privacy Policy
At various times Hamilton Island may collect personal information about you and or persons accompanying you during your stay at Hamilton Island
Hamilton Island handles all personal information in accordance with its privacy policy and applicable privacy laws.
Hamilton Island Enterprises privacy policy is available at https://www.hamiltonisland.com.au/privacy-policy.

Gift Vouchers

Hamilton Island gift vouchers must be used within 3 years of the purchase date
Please do not proceed to purchase/use your Hamilton Island gift voucher until you have read, understood and accepted these terms and conditions
When you purchase and/or use a Hamilton Island gift voucher, issued by Hamilton Island Holidays, you become legally bound by these terms and conditions
When purchasing a gift voucher, 100% of the voucher value must be paid upon purchase in order to receive your gift voucher
Gift Vouchers or any part thereof are not redeemable for cash or transferable
Gift vouchers are non-refundable once expired and any unused value at the date of expiry will become the property of Hamilton Island Holidays
Hamilton Island Holidays accepts no responsibility for any stolen or fraudulent gift vouchers and it is the purchaser and recipient’s responsibility to ensure the safe keeping of the gift voucher(s).
If a Hamilton Island gift voucher is received and subsequently lost or stolen, only the purchaser may be eligible to have a replacement voucher emailed to them
In order for a replacement to be sent, the voucher must not have been exchanged (wholly or in part) or expired and proof of purchase must be provided by presenting the gift voucher number
You are responsible for the use and safety of the Gift Voucher and are liable for transactions made on it
Hamilton Island Gift Vouchers are subject to individual conditions of the accommodation or activity voucher purchased
Hamilton Island Gift Vouchers cannot be purchased for the purpose of third party promotions and prizing
You are bound by these terms and conditions for using or attempting to use Hamilton Island issued Gift Vouchers
All vouchers can only be redeemed directly with Hamilton Island Holidays and cannot be used as payment against a booking via a third party or travel agent.

qualia General Terms

These are the general terms that apply to qualia reservations when you book direct. Every now and then a variation to these may be applicable to special qualia packages or offers. We recommend that you always check the Pavilion Room or Package inclusions on your Booking Confirmation email to be certain of any specific details that apply to your unique booking.

qualia minimum age requirement
qualia caters to persons 16 years and over.

All persons under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian who has parental rights and responsibilities for the under 18 year old person. If a person is found to be under the age of 18 and is not accompanied by a responsible adult, Hamilton Island Enterprises Limited (HIE) may cancel the person’s booking and ask them to leave the island immediately, with the full booking amount being forfeited to HIE under this condition.

Third party promotions and prizing
qualia room nights cannot be purchased for the purpose of third party promotions and prizing.

Your arrival details
Arrival and departure details are required at the time of booking and prior to your arrival. Please email us on reservations@qualia.com.au with your flight or ferry arrival details. This ensures that our qualia Guest Services team will be there to greet you upon your arrival for your private transfer to qualia.

Maximum occupancy
All qualia Pavilions cater to a maximum of two (2) adults per Pavilion, excluding The Beach House. The Beach House caters to a maximum of four (4) adults. All rates are based on two (2) adults per Pavilion, otherwise referred to as twin share.

Pavilion rates
qualia offers two rates (in addition to package rates); the qualia Classic rate and the qualia Gourmet rate.
The qualia Classic rate includes a la carte breakfast daily at the Long Pavilion restaurant.
The qualia Gourmet rate includes a la carte breakfast daily and a la carte dinner daily at the Long Pavilion restaurant.

Pavilion rates increase from 1 April 2023.
Pavilion rates are based on twin share (two adults) and subject to availability. All prices are quoted in AUD and include 10% GST. Single share (one adult) rates are available for qualia Gourmet rates.

Minimum night stay
A minimum two (2) night stay applies for all reservations year round at qualia, with the exception of Festive Season which requires a minimum three (3) night stay.

Festive Season minimum night stay
A minimum three (3) night stay applies to all Pavilion bookings incorporating Festive Season (bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive).

For qualia Classic bookings incorporating the night of 31 December
An additional fee of $195 per person is applicable which includes New Year’s Eve dinner at qualia.

All prices are quoted in AUD and include 10% GST. Credit/debit card surcharges do not apply.

qualia inclusions (when you book direct with qualia)

All non-alcoholic beverages at qualia - including soft drinks, juices, waters, tea and coffee (does not include blended beverages)
Use of an electric golf buggy for duration of stay (drivers licence required)
24-hour chauffeur service around Hamilton Island
VIP return Hamilton Island airport/marina transfers
Use of non-motorised watercraft
Use of the qualia gym, spa, sauna and access to tennis court hire (subject to terms and conditions)
Complimentary WiFi
Earn 1 Velocity Point with every $1 spent on qualia accommodation.

Check-in / Check-out
Check-in time is 2.00pm. Check-out time is 11.00am.
If you are arriving prior to 2.00pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your qualia experience straight away.

Hamilton Island Sports Club

Gym Age Restrictions
- 14 and 15 years old for Cardio (must be supervised by a parent or legal guardian)
- 16 and 17 years old – must be signed in by a parent or legal guardian upon arrival to train in the Sports Club unsupervised, for the duration of their stay.
Spa and Sauna Age Restrictions
- Spa and Sauna restricted to persons 18 years and over
Further general terms and conditions of use apply for the Sports Club. Please read in full here.

Virgin Australia Velocity Points
Virgin Australia Velocity Points are valid for qualia bookings and only when booking directly with Hamilton Island Holidays – these conditions apply www.hamiltonisland.com.au/velocity-partnership/terms

Blackout period
A blackout period is a temporary interval during which access to room availability is limited or denied. For qualia, there is only one blackout period which covers Hamilton Island Race Week which is 19 - 28 August 2022 inclusive.

Buggies
Each qualia Pavilion includes an electric golf buggy for the duration of your stay.

These are the general terms and conditions for buggies:

All nominated drivers must present a valid driver licence and undergo a safety demonstration prior to rental
All details and photos must be clear and legible for the licence to be considered valid
A credit card must be provided as security against damage and other charges
The maximum payload for a golf buggy is 364kg
The maximum persons on a buggy is 4 people
All occupants of the buggy must be wearing their individual seatbelt at all times
Only licenced drivers nominated on the rental agreement are permitted to operate the golf buggy
Any cost incurred as a result of damages to the buggy, persons, or property is the responsibility of the hirer
Ignition key must be removed when the buggy is not in use. Replacement charge for a key can cost up to $300
Queensland Road Rules apply and are enforced by QLD police and Island Safety when driving on Hamilton Island
All accidents or incidents must be reported immediately to Island Safety by calling 07 4946 9999, available 24/7
Open alcohol is not permitted on the buggy at any time
Do not use mobile phones while driving the buggy
Children are not permitted to drive, steer, or sit on the drivers lap. Children are not to touch, stand or play with operating pedals
Buggies must not be operated in neutral gear
Management reserves the right to refuse rental or confiscate a buggy in the interest of public safety
Buggies are not permitted to be operated between the hours of 1.00am & 5.30am
Please be aware that as a condition of use, a $1 hold will be placed on your credit card when collecting your buggy.
Queensland Department of Transport and Main Roads have set out the following condition for use for all buggies operating on Hamilton Island:
- Authorised drivers must be a minimum age of 21 years old and hold a current driver’s licence to drive the vehicle.
- A passenger less than six months old must be restrained in a rearward facing infant restraint, located in the front seat and secured to an engineered anchor point and fitted seatbelt.
- A passenger at least six months old, but less than four years old must be restrained in an approved forward facing child restraint and secured to an engineered anchor point and fitted seat belt. This is subject to the amount of engineer approved restraint mounting points the buggy comes equipped with.
- Children are not permitted to travel on the lap of another passenger.
- A passenger at least four years old, but less than seven years old must be restrained in an approved forward facing child restraint or by a seatbelt.
- A passenger four years old and above must not occupy the front passenger seating position if there is another passenger who is less than four years old.
- The seats will be fitted by trained staff and should remain secured to the buggy for the duration of the rental. Securing and adjustment of straps in the capsule to fit the child is the responsibility of the parent or guardian (hirer).
- The hirer is responsible to recheck capsule anchorage points and adjust the straps securing the capsule to the seat each time the child is placed in the capsule restraint. Capsule covers cannot be used when the child is positioned in the capsule

Privacy Policy

Hamilton Island Enterprises may collect personal information subject to their Privacy Policy. Hamilton Island Enterprises Privacy Policy is available at https://www.qualia.com.au/privacy/. Purchasers and guests are subject to these Terms and Conditions and consent to the use of their personal information in accordance with Hamilton Island Enterprises Privacy Policy.

Rates: for travel from 1 April 2023 to 31 March 2024

	1 Apr - 20 Dec 2023 and 8 Jan - 31 Mar 2024
	2+ Nights
Classic Rate	$5,940* per night
Gourmet Rate	$6,920* per night

	21 Dec 2023 - 7 Jan 2024
	3+ Nights
Classic Rate	$7,480^ per night
Gourmet Rate	$8,460^ per night

	1 Apr - 20 Dec 2023 and 8 Jan - 31 Mar 2024	21 Dec 2023 - 7 Jan 2024
	2+ Nights	3+ Nights
Classic Rate	$5,940* per night	$7,480^ per night
Gourmet Rate	$6,920* per night	$8,460^ per night

Click here for terms and conditions

Rates

*A minimum 2 night stay applies to these rates. Rates are per pavilion, twin share.

^A minimum 3 night stay applies to festive season rates. Rates are per pavilion, twin share. Bookings incorporating the night of 31 December will include an a la carte dinner at qualia.

Standard Deposit(excludes Festive Season)

A deposit equivalent to 20% of the total booking value is required at time of booking
This deposit is refundable up until 14 days prior to arrival date
Full payment is required at the time of booking if travel is within 7 days of arrival date

Standard Final Balance(excludes Festive Season)

The final balance payment of your accommodation is required no later than 7 days prior to arrival date
Final balance payments are automatically processed on the nominated credit card provided at the time of booking
Final balance payments not received by 7 days prior to arrival date may result in cancellation of the reservation
To pre-pay your final balance via an alternative method, please contact our Luxury Specialists on 1300 780 959 (+61 2 9433 0444)

Standard Cancellation and Amendments(excludes Festive Season)

Cancellations and amendments received outside 14 days of arrival date will not incur a cancellation fee
Cancellations and amendments received within 14-8 days of arrival date will be subject to a cancellation fee of 20% of the total booking value
Cancellations and amendments received within 7 days of arrival date, ‘No Shows’ and/or ‘Early Departures’ will be subject to a cancellation fee of 100% of the total booking value
Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to our Luxury Specialists on reservations@qualia.com.au
- Alternatively, if you have booked online via our website and have not yet reached your cancellation deadline, you may cancel online here.
- If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking

Festive Season Deposit(bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive)

A non-refundable deposit equivalent to 20% of the total booking value is required at the time of booking
Full payment is required at the time of booking if booked after 31 October*

Festive Season Final Balance(bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive)

The final balance payment of your accommodation is required by 31 October*
The final balance payment will be automatically processed on 31 October* on the nominated credit card provided at the time of booking
Final balance payments not received by 31 October may result in cancellation of the reservation
To pre-pay your final payment via an alternative method, please contact our Luxury Reservations team on 1300 780 959 (+61 2 9433 0444)

Festive Season Cancellation and Amendments(bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive)

Cancellations and amendments received on or prior to 31 October* will be subject to a cancellation fee of 20% of the total booking value
Cancellations and amendments received from 1 November* onwards will be subject to a cancellation fee of 100% of the total booking value, including ‘No Shows’ and/or ‘Early Departures’
Notice of any cancellation, amendment or reduction in reserved rooms must be provided in writing to our Luxury Reservations team on reservations@qualia.com.au
If you have booked through a travel agent or Online Travel Agent, please contact them directly to make changes to your booking

COVID-19 Booking Conditions

Reservations held in credit
If you need to change your travel dates due to illness or border restrictions, you can do so without penalty. You have two options:

If you know the exact dates you’d like to book, we can reserve those dates at time of rebooking (subject to availability)
If you don’t know the exact dates you’d like to rebook, we can hold your deposit for up to 12 months for Hamilton Island Holiday Homes (dates can be changed for the same property only) or for up to three years for any of our Hamilton Island Hotels.

Please note, that whilst no penalty applies to change your booking, the price of your amended dates will be quoted on the best available rates when you secure your new reservation dates.

General Terms

Please read these terms and conditions carefully.
All bookings made with Hamilton Island Holidays are subject to these terms and conditions and by making a booking (paying your deposit) you are accepting these Terms and Conditions on behalf of yourself and all persons who will be staying in the accommodation.
Bookings may be subject to additional terms and conditions which are specific to unique packages. Every now and then a variation to these may be applicable to special packages or offers.booked. These terms and conditions may relate to items such as payments, deposits and cancellations and you should confirm the exact conditions before booking.
Once you have made your booking, make sure to check the Room or Package inclusions on your Booking Confirmation email to be certain of the specific details that apply to your unique booking.
Hamilton Island reserves the right to modify or supplement at any time all or part of these Terms and Conditions. In this case a new version of the General Terms and Conditions will be available on the site with the effective date. Guests are advised to regularly consult the General Terms and Conditions to be aware of any changes.

If you have booked flights directly with the airline you will need to contact them for any amendments or cancellations.

Regional Local Packages
If you have booked our Regional Locals Package including return ferry transfers, please refer to the information below.

Two return ferry transfers from Port of Airlie with Cruise Whitsundays are included in the package
If your booking is for two or more adults, all adult ferry transfers are included in the total package rate (ie. extra charges for the additional adult ferry transfers are included in your total package price)
If your booking is for one adult and one child, the ferry transfer for one child is included as part of your package
If your booking is for one adult and two children, you will be required to purchase an additional ferry transfer for the second child (or any additional children). Children 12 years and under stay and eat free on Hamilton Island, however Cruise Whitsundays operates privately and therefore only two ferry tickets are included in this package
To purchase additional tickets or to view the ferry timetable, please visit www.cruisewhitsundays.com.au.

Third party promotions and prizing
Hamilton Island room nights cannot be purchased for the purpose of third party promotions and prizing.

Security Deposits

You must provide a credit card for pre-authorisation or imprint when you check-in.
This authorisation may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning.
The pre-authorisation process validates your credit card, and protects both the cardholder and merchant from increasing fraud incidents.
The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.
Once a pre-authorisation has been made, HIE cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction imposed by the card issuer, and cannot be negotiated.
Where a credit card is not available a minimum $200.00 cash deposit will be required on check-in. (The actual amount required may be higher at some Participating Properties)

Third Party Products and Services

Third party products or services, eg. airfares, are sometimes sold together with accommodation provided by HIE. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement HIE has in facilitating your booking with the third party is as the third party's agent. HIE is in no way the supplier of the products and services and to the extent permitted by law HIE is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party
All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties
HIE does not warrant the accuracy of any information, statements or representations made by third parties.

Release, indemnity and proportionate liability

To the extent permitted by the law, you agree to release, indemnify and hold harmless, HIE and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Participating Property except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgement or loss arose out of, was caused by, attributable to or resulted from HIE's negligence, wrongful act/omission or breach of these terms and conditions.
To the extent permitted by law the aggregate of HIE's liability to you is limited to an amount not exceeding the amount paid by you for your booking.
Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.

Consumer Law

To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on HIE are excluded under these Terms and Conditions
Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits HIE to limit its liability, then HIE's liability is limited to:
In the case of services, supplying the services again or payment of the cost of having the services supplied again; and
In the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.

Events Beyond Control

HIE is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule
All travel documents, observance of laws and government regulations are your responsibility.

Use of Information

You consent and authorise HIE to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking
You consent to information which you have provided to HIE as part of your booking being used by HIE, any of their related bodies corporate for the purpose of informing you about offers and promotions which relate HIE, HIE's related bodies corporate
HIE will not provide or disclose any information you have provided to HIE or the relevant Participating Property to any person other than a related body corporate without your prior written consent
Upon request by you and to the extent permitted or required by law, HIE will provide you with access to and/or the ability to correct your personal information however only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking
For more information, please refer to the Privacy Policy on our Website.

General

The Terms and Conditions are governed by and will be construed in accordance with the laws of the State of Queensland, Australia
If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

Maps and Images

Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided
Destination shots may have been supplied to HIE by third parties and HIE does not guarantee the accuracy of any destination shots
Photos and floor plans are indicative only. Actual rooms occupied may vary in decor and inclusions from those shown.

Gift Vouchers

Hamilton Island gift vouchers must be used within 3 years of the purchase date
Please do not proceed to purchase/use your Hamilton Island gift voucher until you have read, understood and accepted these terms and conditions
When you purchase and/or use a Hamilton Island gift voucher, issued by Hamilton Island Holidays, you become legally bound by these terms and conditions
When purchasing a gift voucher, 100% of the voucher value must be paid upon purchase in order to receive your gift voucher
Gift Vouchers or any part thereof are not redeemable for cash or transferable
Gift vouchers are non-refundable once expired and any unused value at the date of expiry will become the property of Hamilton Island Holidays
Hamilton Island Holidays accepts no responsibility for any stolen or fraudulent gift vouchers and it is the purchaser and recipient’s responsibility to ensure the safe keeping of the gift voucher(s).
If a Hamilton Island gift voucher is received and subsequently lost or stolen, only the purchaser may be eligible to have a replacement voucher emailed to them
In order for a replacement to be sent, the voucher must not have been exchanged (wholly or in part) or expired and proof of purchase must be provided by presenting the gift voucher number
You are responsible for the use and safety of the Gift Voucher and are liable for transactions made on it
Hamilton Island Gift Vouchers are subject to individual conditions of the accommodation or activity voucher purchased
Hamilton Island Gift Vouchers cannot be purchased for the purpose of third party promotions and prizing
You are bound by these terms and conditions for using or attempting to use Hamilton Island issued Gift Vouchers
All vouchers can only be redeemed directly with Hamilton Island Holidays and cannot be used as payment against a booking via a third party or travel agent.

qualia General Terms

qualia minimum age requirement
qualia caters to persons 16 years and over.

Third party promotions and prizing
qualia room nights cannot be purchased for the purpose of third party promotions and prizing.

Minimum night stay
A minimum two (2) night stay applies for all reservations year round at qualia, with the exception of Festive Season which requires a minimum three (3) night stay.

For qualia Classic bookings incorporating the night of 31 December
An additional fee of $195 per person is applicable which includes New Year’s Eve dinner at qualia.

All prices are quoted in AUD and include 10% GST. Credit/debit card surcharges do not apply.

qualia inclusions (when you book direct with qualia)

All non-alcoholic beverages at qualia - including soft drinks, juices, waters, tea and coffee (does not include blended beverages)
Use of an electric golf buggy for duration of stay (drivers licence required)
24-hour chauffeur service around Hamilton Island
VIP return Hamilton Island airport/marina transfers
Use of non-motorised watercraft
Use of the qualia gym, spa, sauna and access to tennis court hire (subject to terms and conditions)
Complimentary WiFi
Earn 1 Velocity Point with every $1 spent on qualia accommodation.

Hamilton Island Sports Club

Gym Age Restrictions
- 14 and 15 years old for Cardio (must be supervised by a parent or legal guardian)
- 16 and 17 years old – must be signed in by a parent or legal guardian upon arrival to train in the Sports Club unsupervised, for the duration of their stay.
Spa and Sauna Age Restrictions
- Spa and Sauna restricted to persons 18 years and over
Further general terms and conditions of use apply for the Sports Club. Please read in full here.

Buggies
Each qualia Pavilion includes an electric golf buggy for the duration of your stay.

These are the general terms and conditions for buggies:

All nominated drivers must present a valid driver licence and undergo a safety demonstration prior to rental
All details and photos must be clear and legible for the licence to be considered valid
A credit card must be provided as security against damage and other charges
The maximum payload for a golf buggy is 364kg
The maximum persons on a buggy is 4 people
All occupants of the buggy must be wearing their individual seatbelt at all times
Only licenced drivers nominated on the rental agreement are permitted to operate the golf buggy
Any cost incurred as a result of damages to the buggy, persons, or property is the responsibility of the hirer
Ignition key must be removed when the buggy is not in use. Replacement charge for a key can cost up to $300
Queensland Road Rules apply and are enforced by QLD police and Island Safety when driving on Hamilton Island
All accidents or incidents must be reported immediately to Island Safety by calling 07 4946 9999, available 24/7
Open alcohol is not permitted on the buggy at any time
Do not use mobile phones while driving the buggy
Children are not permitted to drive, steer, or sit on the drivers lap. Children are not to touch, stand or play with operating pedals
Buggies must not be operated in neutral gear
Management reserves the right to refuse rental or confiscate a buggy in the interest of public safety
Buggies are not permitted to be operated between the hours of 1.00am & 5.30am
Please be aware that as a condition of use, a $1 hold will be placed on your credit card when collecting your buggy.
Queensland Department of Transport and Main Roads have set out the following condition for use for all buggies operating on Hamilton Island:
- Authorised drivers must be a minimum age of 21 years old and hold a current driver’s licence to drive the vehicle.
- A passenger less than six months old must be restrained in a rearward facing infant restraint, located in the front seat and secured to an engineered anchor point and fitted seatbelt.
- A passenger at least six months old, but less than four years old must be restrained in an approved forward facing child restraint and secured to an engineered anchor point and fitted seat belt. This is subject to the amount of engineer approved restraint mounting points the buggy comes equipped with.
- Children are not permitted to travel on the lap of another passenger.
- A passenger at least four years old, but less than seven years old must be restrained in an approved forward facing child restraint or by a seatbelt.
- A passenger four years old and above must not occupy the front passenger seating position if there is another passenger who is less than four years old.
- The seats will be fitted by trained staff and should remain secured to the buggy for the duration of the rental. Securing and adjustment of straps in the capsule to fit the child is the responsibility of the parent or guardian (hirer).
- The hirer is responsible to recheck capsule anchorage points and adjust the straps securing the capsule to the seat each time the child is placed in the capsule restraint. Capsule covers cannot be used when the child is positioned in the capsule

Indulge in the Beach House at qualia

The exclusive and private qualia Beach House in the Whitsundays is the ultimate laidback luxury Australian hideaway.

Beach House

Features at a Glance

Rates and Inclusions

Rates: for travel from 1 April 2022 to 31 March 2023

Standard Deposit(excludes Festive Season)

Standard Final Balance(excludes Festive Season)

Standard Cancellation and Amendments(excludes Festive Season)

Festive Season Deposit(bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive)

Festive Season Final Balance(bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive)

Festive Season Cancellation and Amendments(bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive)

COVID-19 Booking Conditions

General Terms

qualia General Terms

Privacy Policy

Rates: for travel from 1 April 2023 to 31 March 2024

Standard Deposit(excludes Festive Season)

Standard Final Balance(excludes Festive Season)

Standard Cancellation and Amendments(excludes Festive Season)

Festive Season Deposit(bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive)

Festive Season Final Balance(bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive)

Festive Season Cancellation and Amendments(bookings incorporating 21 December 2022 – 7 January 2023 and 21 December 2023 – 7 January 2024 inclusive)

COVID-19 Booking Conditions

General Terms

qualia General Terms

Privacy Policy

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